Contact Folio Stand Support
Email support@foliostand.com. A real person at KKV Labs reads every message. We aim to reply within 3 days. Most replies go out at weekends, when we work through every message.
Folio Stand is in development, with launch planned for early 2027. Until then, we are happy to answer questions about the app, the waitlist, pricing or switching from another app.
What should I include in my email?
The more we know, the faster we can help. Please include:
| Include | Why |
|---|---|
| Your device and iPadOS or iOS version | Many problems depend on the device. Find it in Settings > General > About |
| The Folio Stand version | Shown in the app's Settings (after launch) |
| What you did, what you expected, what happened | So we can repeat the problem |
| A screenshot or screen recording | Often the fastest way to show it |
| Diagnostics, for sync or import problems | After launch, use "Copy diagnostics" on the Sync Status screen or "Send diagnostics" in Help. It contains no music |
Please do not send copyrighted sheet music unless we ask for a sample to fix an import problem.
What can we help with?
- Questions before launch: features, pricing, the founding offer, the beta
- Moving a library from forScore or another app. See switch from forScore
- Sync, backups and restoring marks (after launch)
- Billing: Apple handles payments, refunds and cancellations, but we can point you to the right place
- Press and partnership questions. See the press kit
How fast will you reply?
- Most questions: within 3 days.
- Lost music or a problem before a performance: put "URGENT" in the subject line and we will look first.
Before you write
Many answers are already on the site:
Company details
Folio Stand is made by KKV Labs LLC. Email: support@foliostand.com.